Politique d’expédition

Thank you for shopping with Attirza. This Shipping Policy explains how orders are processed, shipped, delivered, and handled for purchases made through attirza.shop.

Attirza sells women’s clothing, including women’s mini dresses, midi dresses, long dresses, wedding dresses, hoodies, coats, outerwear, and related women’s fashion items.

By placing an order on attirza.shop, you agree to the terms of this Shipping Policy.

1. Free Standard Shipping on All Orders

Attirza offers free standard shipping on all orders.

There is no minimum purchase amount required to receive free standard shipping. Standard shipping is automatically applied at checkout, and customers do not need to enter a discount code to receive free shipping.

2. Shipping Method

All orders are shipped using standard delivery services selected by Attirza or our logistics partners.

The shipping carrier may vary depending on the delivery destination, package size, product availability, warehouse arrangement, and logistics conditions.

At this time, Attirza provides standard shipping as the default shipping method for all orders.

3. Standard Delivery Time

The estimated standard delivery time is:

15–20 business days after the order has been processed and shipped.

Delivery times are estimates only and may vary depending on the destination, carrier schedule, weather conditions, customs procedures, holidays, local delivery services, and other circumstances outside our control.

While we make reasonable efforts to deliver orders within the estimated timeframe, we cannot guarantee an exact delivery date.

4. Order Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes order verification, payment confirmation, product preparation, quality inspection, packing, and handover to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

During high-volume periods, promotional events, holidays, or unexpected operational delays, processing may take slightly longer.

5. Total Estimated Delivery Time

The total estimated time from order placement to delivery may include both processing time and shipping time.

Estimated total delivery timeframe:

16–23 business days after the order is placed.

This estimate includes:

• Order processing: 1–3 business days
• Standard shipping: 15–20 business days

Actual delivery time may vary depending on the customer’s location and logistics conditions.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout.

The shipping confirmation email may include tracking information when available.

Please note that tracking information may take several business days to update after the package has been handed over to the carrier.

If tracking information does not update immediately, this does not necessarily mean that the package is delayed or lost. Tracking updates may be delayed while the package is in transit between carrier facilities.

7. Delivery Locations

Attirza ships orders to delivery addresses provided by customers at checkout.

Customers are responsible for entering a complete, accurate, and deliverable shipping address, including:

• Full recipient name
• Street address
• Apartment, unit, suite, or building number if applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Valid phone number or email address

Incorrect or incomplete shipping information may cause delays, failed delivery, return to sender, or additional shipping costs.

8. Address Accuracy

Please review your shipping address carefully before completing your order.

Attirza is not responsible for delivery failure, delay, package loss, or additional costs caused by incorrect or incomplete address information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at:

info@attirza.shop

We will try to assist with address correction requests. However, once an order has been processed, packed, shipped, or handed over to the carrier, we may not be able to change the shipping address.

9. Failed Delivery

A delivery may fail for reasons including, but not limited to:

• Incorrect address
• Missing apartment, unit, or building number
• Wrong postal or ZIP code
• Unavailable recipient
• Refusal of delivery
• Failure to collect the package
• Carrier delivery restrictions
• Security access restrictions
• Local delivery issues

If a package cannot be delivered due to customer-provided information or customer-related reasons, Attirza is not responsible for the delay, loss, or additional cost.

If the package is returned to us, we may offer reshipment at the customer’s expense or process the matter according to our Return & Refund Policy.

10. Delivery Delays

Although our standard shipping estimate is 15–20 business days, delivery may occasionally be delayed due to circumstances beyond our control.

Possible causes of delay include:

• Weather conditions
• Public holidays
• Peak shopping seasons
• Customs inspection
• Carrier network delays
• Local delivery disruptions
• Incorrect or incomplete shipping address
• Remote delivery areas
• International logistics congestion
• Force majeure events
• Natural disasters
• Strikes or transportation interruptions

Attirza is not responsible for delays caused by shipping carriers, customs authorities, local delivery services, or events outside our reasonable control.

However, we will do our best to assist customers by providing available shipping updates.

11. Customs, Duties, and Taxes

Depending on the delivery destination, orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by local authorities.

These charges are determined by the destination country or region and are not controlled by Attirza.

Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country or region.

Attirza is not responsible for delays caused by customs procedures or customs clearance requirements.

If a customer refuses to pay customs duties, taxes, or required import fees, and the package is returned, abandoned, delayed, or destroyed, Attirza is not responsible for any resulting loss or cost.

12. Order Splitting

In some cases, items from the same order may be shipped separately due to inventory availability, warehouse arrangement, product size, packaging requirements, or logistics efficiency.

If your order is shipped in multiple packages, you may receive separate tracking numbers and delivery times for each package.

There is no additional standard shipping fee for split shipments.

13. Lost Packages

If your package appears to be lost in transit, please contact us at:

info@attirza.shop

Please include your order number and the email address used to place the order.

We will review the available tracking information and assist with checking the shipment status.

A package is not considered lost simply because tracking has not updated for a short period. Some carriers may experience delayed tracking updates while packages are moving through transit points.

If the carrier confirms that a package is lost, we may offer a replacement, refund, store credit, or another reasonable solution depending on the situation.

14. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox
• Front door or porch area
• Reception desk
• Mailroom
• Parcel locker
• Building management office
• Household members
• Neighbors
• Local carrier office

If the package is still missing, please contact the shipping carrier directly for delivery confirmation.

Attirza is not responsible for packages that are marked as delivered by the carrier but are lost, misplaced, stolen, or removed after delivery.

We will provide available order and tracking information to help you communicate with the carrier.

15. Refused Packages

If a customer refuses delivery without prior approval from Attirza, the customer may be responsible for any shipping costs, return shipping costs, customs fees, handling fees, or other related charges.

Refused packages are not automatically eligible for a full refund.

Refunds for refused packages, if applicable, will be handled according to our Return & Refund Policy after the package is returned and inspected.

16. Damaged Packages

If your package arrives damaged, please contact us at info@attirza.shop within 7 days after delivery.

Please include:

• Your order number
• Photos of the damaged package
• Photos of the shipping label
• Photos of the damaged product
• A clear description of the issue

We will review the information and provide a suitable solution in accordance with our Return & Refund Policy.

Please keep all original packaging materials until the issue has been reviewed.

17. Incorrect Items or Missing Items

If you receive an incorrect item or believe an item is missing from your order, please contact us at info@attirza.shop within 7 days after delivery.

Please include:

• Your order number
• Photos of the items received
• Photos of the package and shipping label
• A description of the issue

We will review your request and may provide a replacement, refund, store credit, or other reasonable solution if the issue is confirmed.

18. Pre-Order or Backorder Items

If an item is marked as pre-order, backorder, or delayed availability, the shipping time may be longer than the standard shipping estimate.

If your order contains both available items and pre-order or backorder items, we may ship the items together or separately depending on availability and logistics arrangements.

Customers will be notified if a significant delay affects an order.

19. Shipping Restrictions

Attirza reserves the right to refuse, cancel, or limit shipments to certain locations where delivery is unavailable, restricted, unreliable, or not supported by our logistics partners.

If we are unable to ship your order to the address provided, we will contact you and may offer cancellation, refund, or an alternative solution.

20. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information
• Monitoring order and tracking updates
• Receiving or collecting the package on time
• Contacting the carrier when required
• Paying any applicable customs duties, taxes, or local fees
• Contacting Attirza promptly if there is a delivery issue

Failure to complete these responsibilities may result in delivery delays, failed delivery, return to sender, or additional costs.

21. Force Majeure

Attirza is not responsible for shipping delays or delivery failure caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Extreme weather
• War
• Terrorism
• Public health emergencies
• Government actions
• Customs delays
• Labor strikes
• Transportation disruptions
• Carrier service interruptions
• Power outages
• Internet or system failures
• Other events outside our control

In such cases, delivery times may be extended, and we will assist customers where reasonably possible.

22. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on attirza.shop with the updated “Last Updated” date.

The version posted on our website at the time of your order will generally apply to that order, unless changes are required by law or carrier conditions.

23. Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Attirza
Website: attirza.shop
Email: info@attirza.shop

We will do our best to assist you with your shipping-related questions and provide available updates regarding your order.