Politique de remboursement

Thank you for shopping with Attirza. This Return & Refund Policy explains how returns, exchanges, refunds, cancellations, and order issues are handled for purchases made through attirza.shop.

Attirza sells women’s clothing, including women’s mini dresses, midi dresses, long dresses, wedding dresses, hoodies, coats, outerwear, and related fashion items. By placing an order on our website, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

We accept return requests within 30 days after the order is delivered.

To be eligible for a return, the item must meet all of the following conditions:

• The item must be unworn, unused, unwashed, and undamaged.
• The item must be in the same condition as when you received it.
• The item must include all original tags, labels, accessories, packaging, garment bags, and protective materials.
• The item must be free from stains, perfume, makeup, deodorant marks, pet hair, odors, signs of wear, or alterations.
• The return request must be approved by our customer support team before the item is sent back.

Items that do not meet these conditions may be refused, returned to the customer, or refunded only partially at our discretion.

2. How to Request a Return

To request a return, please contact us at:

Email: info@attirza.shop

Please include the following information in your return request:

• Your order number
• The email address used to place the order
• The item name or product description
• The reason for the return
• Clear photos if the item is damaged, defective, incorrect, or has any quality issue

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as:

• You received the wrong item.
• You received the wrong size or color compared with your order confirmation.
• The item arrived damaged.
• The item has a confirmed manufacturing defect.

If the return is due to personal reasons, the customer is responsible for the return shipping cost. Personal reasons may include, but are not limited to:

• The item does not fit as expected.
• The customer ordered the wrong size.
• The customer changed their mind.
• The customer no longer needs the item.
• The color appears slightly different due to screen display settings.
• The customer does not like the style after receiving the item.

We strongly recommend using a trackable shipping service when returning items. Attirza is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address by the return carrier.

4. Non-Returnable Items

For hygiene, customization, and product condition reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Items that have been worn, washed, used, altered, or damaged
• Items without original tags or packaging
• Items with makeup stains, perfume, deodorant marks, body odor, pet hair, or signs of wear
• Final sale items
• Clearance items
• Gift cards
• Customized or personalized items
• Items purchased as part of a special non-returnable promotion
• Items returned after the 30-day return period
• Items sent back without prior return approval

Wedding dresses, formal dresses, and occasion wear must be returned in completely unworn and original condition with all tags, labels, packaging, and protective materials intact. Due to the special nature of formalwear, items showing any signs of use, alteration, fitting damage, stains, perfume, or event wear will not be accepted.

5. Exchanges

We offer exchanges when the requested replacement item is available.

You may request an exchange for:

• A different size
• A different color
• The same item if the original item was defective or damaged
• A replacement item if we shipped the wrong product

To request an exchange, please contact us at info@attirza.shop within 30 days after delivery.

If the item requested for exchange is out of stock, we may offer a refund, store credit, or another available replacement option.

Customers are responsible for exchange shipping costs when the exchange is requested for personal reasons, such as size preference, color preference, or change of mind. If the exchange is due to our error or a confirmed product defect, we will provide a suitable solution.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, or incorrect item, please contact us at info@attirza.shop within 7 days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, shipping label, and any visible damage

After reviewing the issue, we may offer one of the following solutions:

• Replacement
• Exchange
• Refund
• Partial refund
• Store credit
• Other reasonable resolution depending on the situation

Damage caused by improper use, washing, storage, handling, alteration, or normal wear and tear is not considered a manufacturing defect.

7. Size and Color Differences

We provide product descriptions, size information, and images to help customers make informed purchasing decisions.

Please note:

• Minor measurement differences may occur due to manual measurement.
• Colors may appear slightly different depending on screen brightness, display settings, device type, lighting, and photography conditions.
• A slight color difference is not considered a defect unless the wrong color was shipped compared with your order confirmation.
• Fit may vary depending on body shape, fabric type, and clothing style.

We recommend checking the size information carefully before placing an order.

8. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method used for the purchase.

Refund processing usually takes 5–10 business days after the returned item has been inspected and approved. The exact time for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping fees, return shipping fees, handling fees, and payment processing fees are non-refundable unless the return is due to our error or a confirmed defective item.

9. Partial Refunds

In some cases, only a partial refund may be granted.

Partial refunds may apply when:

• The item is returned with minor signs of use.
• The item is missing original packaging, tags, accessories, or protective materials.
• The item is returned later than the approved return period.
• The returned item is not in its original condition.
• The return causes additional inspection, cleaning, handling, or restocking costs.
• The order included a discount, bundle offer, promotional gift, or special promotion.

Attirza reserves the right to determine whether a full refund, partial refund, store credit, or refusal of return is appropriate based on the condition of the returned item.

10. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account, card statement, or payment account again.

Then contact your credit card company, bank, or payment provider, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at:

info@attirza.shop

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@attirza.shop.

We will do our best to assist with cancellation requests. However, once an order has been processed, packed, shipped, or handed over to the carrier, it may no longer be possible to cancel the order.

If the order has already been shipped, you may request a return after delivery according to this Return & Refund Policy.

12. Address Errors and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

Attirza is not responsible for delivery failure, delay, loss, or return caused by:

• Incorrect shipping address
• Missing apartment, unit, or building number
• Wrong postal code
• Unavailable recipient
• Refusal of delivery
• Failure to collect the package
• Carrier delivery restrictions
• Customer relocation after placing the order

If a package is returned to us due to an address issue or failed delivery, we may offer reshipment at the customer’s expense or issue a refund after deducting shipping costs and any applicable handling fees.

13. Lost or Stolen Packages

If tracking shows that an order has been delivered, but you cannot locate the package, please check with household members, neighbors, building management, reception areas, mailrooms, parcel lockers, and the shipping carrier.

Attirza is not responsible for packages that are marked as delivered by the carrier but are lost, misplaced, or stolen after delivery.

We will assist where possible by providing order and tracking information so you can contact the carrier.

14. Refused Packages

If a customer refuses delivery or fails to accept a package without prior approval from Attirza, any refund may be reduced by shipping costs, return shipping costs, handling fees, and other applicable charges.

Refused packages are not automatically eligible for a full refund.

15. Promotional Gifts and Bundle Orders

If your order included a free gift, promotional item, bundle discount, or special offer, all related items may need to be returned together to qualify for a full refund.

If the promotional gift or bundle item is not returned, or is returned used or damaged, the value of the promotional item may be deducted from your refund.

16. Final Sale and Discounted Items

Items marked as final sale, clearance, non-returnable, or specially discounted may not be eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

If a final sale item has a confirmed issue caused by our error, please contact us at info@attirza.shop within 7 days after delivery with photos and your order details.

17. Return Inspection

All returned items are subject to inspection.

We reserve the right to refuse a return or reduce the refund amount if the returned item:

• Is worn, washed, altered, stained, damaged, or used
• Has odors, makeup marks, deodorant marks, pet hair, or signs of wear
• Is missing original tags, labels, packaging, or accessories
• Is not the same item originally shipped
• Was returned without approval
• Was returned outside the return period
• Does not meet the conditions of this policy

If a return is refused, the customer may be responsible for the cost of shipping the item back.

18. Chargebacks and Payment Disputes

If you have any issue with your order, please contact us first at info@attirza.shop so we can help resolve the matter.

Opening a payment dispute or chargeback before contacting us may delay the resolution process. We reserve the right to provide order records, tracking information, delivery confirmation, customer communication, and policy details to the payment provider when responding to disputes.

19. Contact Information

If you have questions about returns, refunds, exchanges, cancellations, or order issues, please contact us:

Attirza
Website: attirza.shop
Email: info@attirza.shop